Konga Nigeria Review: A Detailed Guide to Buying on Konga NG
- Simon Zaku
- Mar 11
- 4 min read
Hello IBIFounders, Simon Zaku here, founder of IBIFoundry, and today, we’re discussing Konga Nigeria - one of the top online shopping platforms in Nigeria.
Let me start with a question: have you ever wanted to shop online but hesitated because you weren’t sure how trustworthy the platform was?
Well, I’ve been there too. I’ve bought products on Konga multiple times, from electronics to fashion items, and I can confidently say it’s a platform worth exploring.
But like any online store, there are things you need to know to get the best out of it.
This guide will walk you through everything about Konga, from how to shop on the platform to reviews, delivery times, and even how to contact their customer care. Let’s dive in!
Table of Contents
Konga Nigeria Categories and Products
How to Make an Order on Konga
Konga Nigeria Delivery and Shipping
Konga Nigeria Reviews
Konga Nigeria App
Konga Customer Care
FAQs about Konga Nigeria
Konga is one of Nigeria’s largest eCommerce platforms, offering a wide range of products from verified sellers. It was launched in 2012 and has since become a household name in the Nigerian online shopping industry.
Unlike platforms like Jiji, which connect buyers to sellers directly, Konga acts as a marketplace where sellers list their products and buyers shop through the platform.
Konga Nigeria Categories and Products
Konga has a diverse product range, making it a go-to platform for almost any type of purchase.
Popular Categories:
Electronics: Phones, laptops, TVs, and accessories.
Fashion: Clothes, shoes, bags, and jewelry.
Home Appliances: Refrigerators, washing machines, microwaves.
Health & Beauty: Skincare, perfumes, and makeup.
Groceries: Food items, drinks, and household essentials.
Top Products on Konga: Some of the most popular products on Konga include mobile phones, power banks, fashion items, and kitchen appliances.
How to Make an Order on Konga
Shopping on Konga is straightforward. Here’s a quick step-by-step guide:
Create an Account: Visit Konga’s website and sign up with your email address.
Browse or Search: Use the search bar to find specific items or explore categories.
Add to Cart: Once you find an item, click "Add to Cart."
Checkout: Review your cart and proceed to checkout.
Make Payment: Pay using your preferred method—Konga accepts card payments, bank transfers, and cash on delivery in some locations.
Track Your Order: After payment, you can track your order through your Konga account.
Konga Nigeria Delivery and Shipping
Konga offers different delivery options depending on your location and the product’s seller.
Delivery Time:
Lagos: 1–3 days for express delivery.
Other cities: 3–7 days for standard delivery.
Shipping Costs: Shipping fees vary based on your location and the seller’s location. However, Konga provides an estimate at checkout.
Pickup Points: You can also opt for pickup at designated Konga locations to save on shipping fees.
Konga Nigeria Reviews
Konga has built a reputation as one of the most reliable online stores in Nigeria.
Google Reviews: 4.1/5 stars
Customer Feedback: Many users praise Konga for its timely delivery and the quality of products. However, there are occasional complaints about delayed deliveries or issues with certain sellers.
My personal experience? Pretty smooth.
But I recommend always reading product descriptions carefully and checking seller ratings before making a purchase.
Konga has a user-friendly app available on both Android and iOS.
Features:
Easy navigation to shop by category.
Personalized recommendations.
Order tracking.
Discounts and exclusive app-only deals.
I find the app handy for making quick purchases or tracking orders on the go.
Konga Customer Care
If you encounter any issues while shopping on Konga, their customer care team is available to assist.
How to Contact Konga Support:
Email: help@konga.com
Phone: 0708 063 5700
Live Chat: Available on the Konga website and app.
Their response time is decent, but during sales periods, you might experience slight delays.
Is Konga reliable?
Yes, Konga is a reliable platform for buying genuine products. Always ensure you purchase from verified sellers.
Does Konga have an app?
Yes, Konga’s app is available for Android and iOS users.
Does Konga offer cash on delivery?
Yes, cash on delivery is available for select locations.
How can I track my Konga order?
You can track your order through the "My Orders" section on the Konga app or website.
Final Thoughts
Konga is one of the best eCommerce platforms in Nigeria, offering convenience, variety, and reliability. Whether you’re shopping for electronics, fashion, or groceries, Konga has you covered.
Have you shopped on Konga before? Share your experiences in the comments!
Simon Zaku,
Founder, CEO, IBIFoundry.com.ng
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